Do you have questions about our shuttles, please see the F A Q list , most of your questions and doubts are answered here. If you have further questions or doubts please don't hesitate to email or call us ( we are reachable 24 hours ).

Q.Where do you operate? Our operations are in Rome,Italy.We do airport transfers and port transfers in Rome and Civitavecchia port areas.Our shuttles are privately for you and we will not make you wait for others at the airport, port or hotels. Our services are also available in Civitavecchia Port. We can do transfers to any part of Italy from Rome airports or Rome City Hotels.

Q.Are your shuttles non smoking? Air conditionned? How many do they seat ? All our shuttles are non smoking and are airconditioned. We usually do transfers with Mercedez cars and Vans, their size will depend on how many persons you are.For a transfer of two persons we usually send a Merecedez sedan which will accomodate upto 3 persons. For a transfer of more than three persons we always send a Mercedez Van with much space for you and to accomodate your luggage.

Q.How can I contact you from the Airport? Usually you have to book the transfers at least 1 day before your arrival. But if you want to contact us from the airport you can simply dial our call center number 347 6036166 from the pay phones at the airport.We are available 24 hours a day, so you can contact us at any time.

Q.How far in advance must I reserve? At least one day before your arrival. But we suggest to make bookings as early as possible to make sure that we have sufficient availability to take your reservation. If you want to make a last minute booking call us atleat a couple of hours before your arrival in Rome Airport.

Q.What's up if my arriving flight is delayed ? We check online the flight delays so our drivers will be updated about the delay's, so a driver will be there for you even if your flight is delayed. But if you have the possibility to communicate us any delay or cancellation please call us immdediately.

Q. Are reservations required to take the Shuttle ? Reservations by email are very much appreciated at least a day before your arrival. This will give us time to co ordinate our daily operations with maximum efficiency.

Q.How far is Rome city from Fiumicino airport? Rome city is 30 kms away from the Leonardo da Vinci International Airport of Fiumico.

Q.How many luggage you will take on the vehicle? There are no restrictions from our side on how much luggage you can bring.Please specify the number of bags ( either big or small ) you have while filling the Shuttle Request Form.

Q.Are your prices per person? Our prices are always for each trip(transfer) and not per person.

Q.Do your prices include taxes? Our prices are "all inclusive", nothing more than what we quote.

Q.How do we finalize our booking? We just need your flight details plus name, email and tel.numbers ( in case of a Cruise Ship Transfer (port Transfer) also the ship Details. Over all you have to confirm the Pickup time. We always appreciate a reconfirmation or a reminder a week before your arrival.This is all what we request for a individual booking. In case of a group booking ( for more than 10 persons ) a deposit of 20 % of the transfer charge is necessary.

Q.How do we meet with your driver? (Airport) After collecting your luggage and clearing customs(baggage clearance), you'll be walking in to the public lounge where the people wait for passengers to come out. On the left side you will see many drivers holding signs(name cards) and your driver will be there holding the name card in your name. Please always keep our phone number with you, In case of emergency please call us ! Normally it takes about 40 minutes from the time when the plane lands until you actually get to the public lounge. If you see that it will take longer, for example if your luggage is lost or simply takes it a long time to come out, please call us or ask the custom officer to let you come out for a second to tell your driver you'll be late. From any Italian public or cell phone you just dial our number , but if you carry a cell phone registered outside of Italy please dial the country code +39 and then the number provided on confirmation.

Ship
Our driver will wait near the ship (the ship's check out hall) at the stipulated time with a name card written your "SURNAME". If you cannot find him please contact the given phone number on your confirmation.

Hotel
Our driver will meet you at the hotel reception at the stipulated time, he will ask the receptionist for you.Please tell the reception staff that we will be searching for you.

Train station
Just as you come down from the train and walk towards the head of the train, you will see the driver with a name card written your Surname on the platform where the train pulls in. Please specify the correct train station you are arriving.There are two major train stations in rome "Roma Termini" and "Roma Tiburtina".

Q.Do you need a credit card to guarantee a shuttle reservation ? We don't require your credit card details to book/confirm the shuttle. We ask for a deposit prepayment through "paypal" only in the case of shuttles for groups (more than 10 persons) and for some arrivals at Civitavecchia port.

Q.What is the baggage policy for transfers? There are no limitations for the luggage, only thing is that, kindly inform us how many bags you will be having.

Q.We require transfers. How much notice will you need for us to book? ""As early as possible"". You can reserve your transfers even before a couple of months if you have all the details necessary.

Q.We may take more/less than 30- 45 minutes to exit. Will the driver be there?
A.Driver will be waiting for you. The 30- 45 minutes indicated is an average time passengers take to exit with luggage. If you foresee that you will take less time (in case you have only hand luggage) or more time (reduced mobility, etc) please advise in the comments box, or if you want to call us to notify the same you can always call our Call center.

Q.Does the airport transfer take us directly to our accommodation?.Yes, we transport you directly to and from your chosen accommodation, or as near as the vehicle can get. We aim to provide a door-to-door service. Occasionally ( in very rare cases ) this not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point.

Q.If our flight is delayed, will the driver be waiting for us? Yes, flight arrivals times are always monitored by our operators. If you have a big delay please contact us immediately to re-schedule your pick-up.

Q.How long will the driver wait for us to clear customs?.The driver will normally wait up to 60 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger the driver will contact our call center to see if the client called our call center. The driver will never leave the airport with out approindications from our Call center Operators.If you are delayed in customs, immigration, baggage collection or lost luggage please call our offices to ensure that your driver will wait.

Q.What happens if I can’t find my driver at the airport? .Call the emergency/ call center telephone you will receive with your booking confirmation, and you will be directed to your driver.

Q.My flight has been cancelled. What do I do? Please inform us as early as possible.

Q.I have walking difficulties, so it may take me a while to come through. Will the driver wait for me?.Yes, the driver will wait. If you foresee an expected delay, please indicate this fact in the "Comments" section of the booking form.

Q.We would like to arrive at the airport well in advance of our flight. How can we ensure this will happen?We aim to transfer our passengers 2 and a half hours prior to flight take off.
Most airline companies open their check-in desks 2 hours prior to flight take off, and close check-in 40-45 minutes prior to flight take off. You can always specify/Decide the transfer (Pickup time) during your reservation.

Q.Should I put down our flight arrival / departure times taking on your time difference?
.You should provide us with the times as shown on your flight tickets, without modifying.
All pick-up times will be calculated automatically and confirmed to you on your booking confirmation.